Client Service Analyst

 Location: Glasgow
 Salary: £Negotiable
 Job type: Permanent
 Closes: closed

Responsibilities of the Position:

  • Provide support & assistance to the Front Office
  • Log, maintain and respond to all enquiries and instructions in a timely manner (telephone, e-mail and memo)
  • Monitor, resolve, escalate outstanding aged queries
  • Focus on internal relationships between the front and back office
  • Log, maintain and respond to written client enquiries in a timely manner
  • Contribute to the review of team tasks, identifying improvements with a view to enhancing client service
  • Maintain a robust control framework
  • Support management in the production of various MI, KPIs and KRIs
  • Organise workflow and allocate tasks within the team

Background of the Position:

  • Settlement operations experience gained within a financial institution, advantageous but not essential
  • Demonstrable interest in financial services and in particular investment management
  • Working knowledge of Microsoft Office packages: Minimum basic level Word and basic level excel
  • Ability to communicate effectively, both verbally and written, to those at all levels of the organisation
  • Demonstrate an ability to build and foster working relationships with employees at all levels of the organisation
  • Enthusiastic and positive can-do attitude
client Client Service front office Investment

Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone

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Business Manager - Financial Services

Andrew Beattie

Andrew joined the Meraki Talent team in 2017, and is a key member of the financial services division. Andrew is an experienced recruiter with over eight years' experience and an extensive knowledge of the financial services sector. Andrew is passionate about recruitment and finding exceptional talent for his clients.