Complaints SME – Transfer Agency

 Location: Edinburgh
 Salary: Competitive
 Job type: Permanent
 Closes: closed

Complaints SME – Transfer Agency



Competitive Salary

Closing 19.3.2019

Meraki Talent are currently recruiting for a complaints SME on behalf of a leading Security services firm in Edinburgh. This is a tremendous opportunity for someone who is currently working or recently worked within a complaint’s environment. The business is experiencing an exciting period of growth and are looking for individuals who are keen to work in a fast paced, professional environment.

Responsibilities of the Complaints SME:

  • Take on a combination of supervisory responsibility and hands on support for the day to day process in Investor Services Contact Center
  • Service clients via phone, email and/or via written channels
  • Deal with complaints daily from clients and ensure these are handle at a high standard
  • Ensure that the team are customer focused and that high standards of service is given
  • Support the manager to help train and develop employees
  • Maximise client satisfaction whilst maintaining a stable and controlled service model in a challenging environment
  • Ensure procedures, client Operations guides, and other internal supporting documentation is up to date


Background of the Complaints SME:

  • Background in complaints in Bereavement, Power of Attorney or Next of Kin is essential
  • Customer and stakeholder management experience
  • Transfer Agency experience is beneficial
  • Strong attention to detail
  • Experience working in a fast-paced environment


Sarah Hutchinson wants: complaints, transfer agency, customer service  

If this role sounds like something you would be interested in, then please send your CV to or call 0131 297 2701 for more information.


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Associate Consultant - Financial Services

Sarah Hutchinson

Sarah joined Meraki Talent's financial services team in 2018. Sarah was keen to kick start her recruitment career after achieving an MSc in Business Psychology from Heriot Watt. Sarah is passionate about recruitment and providing a high quality service.