Head of Operations

 Location: Edinburgh
 Job type: Permanent
 Closes: closed

Head of Operations


9-month FTC

Competitive Salary


Meraki Talent are recruiting on behalf of a leading platform business in Edinburgh/London. They are a fast-paces, dynamic company who put the customer at the front of everything they do. Do you have a passion for customer service and putting the customer first? Then this is the job for you!


Responsibilities of the Head of Operations:

  • Oversee the administration of over 80,000 consumer clients
  • Client Service and Operations SLA delivery 
  • Management of call centre, web chat and workflow
  • Generation of internal MI and partner SLA reporting
  • IFA & corporate business development support
  • Lead teams – including performance management, coaching and development
  • Ensuring regulatory & CASS compliance
  • Creating a culture where customer outcomes, TCF and personal integrity are ensured
  • Design and maintain successful business processes, controls, procedures and policies
  • Close engagement with the Change function to ensure continuous improvement and platform evolution 

Background of the Head of Operations:

  • Experience working within a similar role
  • Strong customer service experience is essential
  • Wrap platform experience is essential
  • Previous team management experience is essential
  • Strong and clear communication skills
  • Strong attention to detail
  • Processes and business improvement


Does this sound like you? If so, please send your CV to sarah.hutchinson@merakitalent.com or call on 0131 297 2701.


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Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone

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Sarah Hutchinson

Sarah joined Meraki Talent's financial services team in 2018. Sarah was keen to kick start her recruitment career after achieving an MSc in Business Psychology from Heriot Watt. Sarah is passionate about recruitment and providing a high quality service.