IT Support Analyst

 Location: Edinburgh
 Salary: £25,000 - £35,000
 Job type: Permanent
 Closes: closed

IT Support Analyst

£25,000 - £35,0000



19th September 2018

CVs 21st September 2018

Start date October 2018


Meraki Talent’s IT consultancy client in Edinburgh are currently looking to recruit 3 x IT Support Analysts on a permanent basis. This is an excellent opportunity to join a rapidly growing Managed Services team.  From desktop support through to server and cloud projects, the role promises a varied and interesting exposure to a broad range of technologies including Office 365 and Microsoft Azure


Role and Responsibilities of the IT Support Analyst;

  • Resolving support requests directly from managed service clients, using existing skills and knowledge as well as where appropriate, using relevant support and vendor resources to find resolution.
  • Proactively reviewing automated alerts and responding as required through to resolution.
  • Implementing client and internal projects on your own or as part of a team either remotely or onsite.
  • System administration, hands on fixes, installation/upgrade and patching of Microsoft based servers and desktops
  • Performing advanced troubleshooting which may also include working together with Microsoft and other vendors.


Background of the IT Support Analyst;

  • Proven IT Support experience (2nd and/or 3rd line) which may have been in a Network Administrator or Infrastructure Support capacity.
  • Ability to adapt quickly to a fast paced environment and deal with multiple tasks and projects, as required.
  • Experience of managing and deploying Microsoft technologies such as Windows Desktop & Server, Active Directory, Exchange & System Centre.
  • Current MCSA/MCSE and/or CCNA IT certification or ability to demonstrate a similar level of knowledge.
  • Ability to communicate effectively with both technical and non-technical individuals; strong teamwork and interpersonal skills



  • Office 365 and Microsoft Azure
  • Networking knowledge covering Cisco LAN/vLAN/WAN technologies
  • Previous experience of working within an IT Managed Services provider environment with multiple clients


Is this job for you?  At Meraki, we love recruitment and love words. Is this you?


Andy wants: IT Support Analyst, MCSE / MCSA, Network, Infrastructure, Office365, Azure


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2nd line support Azure Infrastructure IT Support Analyst MCSE / MCSA Network Office365

Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone

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Business Manager - IT & Change

Andy MacEwan

In 2018 Andy joined Meraki Talent, with a focus on technology and change roles across Scotland. Andy is an experienced recruiter with an impressive list of successful placements having worked in the industry for over 15 years. Andy has a strong background delivering a variety of recruitment solutions covering permanent recruitment, fixed term contracts, managed services and statements of work across technology and business change.