Lead IT Support Analyst

 Location: Edinburgh
 Salary: £55,000 - £75,000
 Job type: Permanent
 Closes: closed

Lead IT Support Analyst

£55,000 - £75,000



13th November 2018

CVs by 30th November 2018

Start date November – January


Meraki Talent’s Asset Management client in Edinburgh are currently looking for a Lead IT Support Analyst to join them on a permanent basis. To lead and develop the IT Support Analyst capability and coach Support Analysts to deliver quality & timely first line support services.


You must have experience of supporting either Charles River or Thinkfolio products to apply for this role. Candidates without experience of these will not be considered.


Background of the Lead IT Support Analyst;

  • The role requires a combination of ITIL related disciplines and skills, technical knowledge and understanding, analysis, project management and leadership skills, as well excellent communication skills.
  • Experience in the Asset Management or financial industry, and a similar level of experience in a support (or customer facing) role is required.
  • Coaching & Developing Staff
  • Negotiating & Delegation
  • SQL Querying (of MS SQL Databases)
  • ITIL Practices
  • Analysis Techniques
  • Change Management Methodology (Waterfall and Agile)
  • Team Leadership 
  • Data-flows and processes 
  • Good understanding and experience of investment management processes and systems
  • Experience of large and varied data sets, from multiple data sources, in order to conduct analysis and streamline processes
  • Support multiple front-office and data applications incorporating OMS and Markit EDM            
  • Work closely with front-office users to improve trading experience
  • Work and manage multiple projects and BAU utilising SAFe methodology
  • Work closely with business analysts, developers and testers within agile delivery team
  • Working, practical knowledge of ITIL ITSM principles
  • Database and database query skills in SQL Server essential


Is this job for you?  At Meraki, we love recruitment and love words. Is this you?


Andy wants: Lead IT Support Analyst, Charles River, Thinkfolio, Asset Management, Investment Management, ITIL


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Asset Management Charles river Investement Management ITIL Lead IT Thinkfolio

Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone

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Business Manager - IT & Change

Andy MacEwan

In 2018 Andy joined Meraki Talent, with a focus on technology and change roles across Scotland. Andy is an experienced recruiter with an impressive list of successful placements having worked in the industry for over 15 years. Andy has a strong background delivering a variety of recruitment solutions covering permanent recruitment, fixed term contracts, managed services and statements of work across technology and business change.