MI Analyst

MI Analyst
Glasgow city centre
£30,000 - £45,000

Meraki Talent's private sector client has a requirement for an MI Analyst to join their growing team.

The overall purpose of the job is to build and provide all levels of reporting of call centre management information to operational management and contact centre teams according to deadlines, adding supporting commentary and analysis.
You will provide technical support to our Operations, Claims and other departments, including when necessary the design, implementation and maintenance of databases and reporting tools using Microsoft applications.
Responsibilities

• Interrogate data warehouse using SAS programming to meet ad hoc business requests
• Maintenance of SQL Server data tables and scheduled jobs.
• Provide standard reporting of call centre information adhering to deadlines, adding supporting commentary and analysis.
• Continually observe operational performance, identifying trends and areas for investigation and analysis.
• Provide ad hoc analysis for the business areas, including supporting commentary and recommendations for performance improvements.
• Review processes and systems that impact upon MI production, insight and analysis, recommending improvements in processes, systems and practices.
• Validate data output and accuracy of data sources to ensure consistency and accuracy of data is achieved.
• Track, monitor and review performance against operational targets.
• Design and create MI tools and reporting systems capable of capturing required data, outputting relevant MI and reporting results against agreed performance measures.
• Assist RP Manager in working with operational management, Project Teams and other areas of the business, providing specialist skills, knowledge, support and advice where necessary.
• Provide technical and system related training and coaching to relevant areas of the business.

Skills/Experience

• Advanced Microsoft excel, Microsoft access and Microsoft PowerPoint skills. Including ability to create and understand complex formulas, link databases and create working MI Tools.
• Understanding of programming languages ideally with experience of writing VB code.
• Proficient in data extraction and transformation ideally with MS SQLSRV and SAS.
• Good communication skills: verbal, written report and presentation skills.
• Good data handling and organisational skills.

Benefits

• 33 days annual leave (including bank holidays), rising with length of service
• Festive Bonus
• Up to 10% annual bonus, part of profit share scheme
• Refer a friend scheme, up to £1,000
• Employee discounts on products
• Opportunities for career progression
• Contributory Pension
• Life Assurance
• Long Service Awards
• Employee Assistance Programme