Motor Claims Handlers

Meraki Talent’s industry leading Global Insurance client are looking for multiple Claims Executives across various levels.

This is a key role as you will collate all relevant information on claims ensuring that they are genuine, assessing validity in line with underwriting and claims standards while delivering excellent customer service.

Responsibilities of the Position:

•  Provide outstanding levels of customer care to your customers over the telephone and digital channels in relation to commercial and personal motor insurance claims
• Promptly handles and positively resolves all enquiries from both customer and external contacts to ensure delivery of a focused claims service
• Collate information from the correct sources to assess claims appropriately
• Ensure genuine claims are paid on time
• Asses claims in accordance with delegated authority
• Process claims in line with required service standard and philosophy
• Management of claims costs
• Challenge any anomalies including rejecting invalid claims.
• Data input
• Prepare insurance policy documentation within agreed SLAs and quality standard
• Collating and maintaining large amounts of data
• Maintain a robust control framework

Background of the Position:

• Experience within Property, Motor, EL or PL
• Experience of following written instructions and data entry
• Strong communication skills to engage with various stakeholders across the business
• Understanding of risk
• Excellent organisational and administration skills
• Understand the different elements of claims – financial, medical, occupational and non-medical limits
• Exposure of waiver claims
• Enthusiastic and positive can-do attitude