Service Delivery Support Analyst, London (Permanent)

 Location: London
 Salary: to £65000
 Job type: Permanent
 Closes: closed

Service Delivery Support Analyst, London (Permanent)

Our client, a leading financial institution, is seeking an experience Service Delivery Support Analyst for their London office. 

This role will require the individual to perform a critical function within the UK IT department by assisting the existing application support team members in the provision of IT Fund Accounting and Middle Office services from a multitude of internally built bespoke and vendor based applications.

The role will be to assist the existing support team to ensure support and coverage of key daily deliverables.

Good communication skills and the ability to build relationships with the various teams across IT and build a high level understanding of the functions they perform, is critical.

Key Responsibilities 

  • Supporting applications you are responsible for in their daily deliverables
  • Monitoring and supporting the running of main Institutional IT systems and applications
  • Adherence to documented procedural standards
  • Creation of support documentation for where there are knowledge gaps within the team
  • Liaise with other team members and business members to ensure that all issues are resolved in a time efficient manner.
  • Escalate issues which cannot be resolved by you / your team, in a timely manner
  • Fully responsible for delivery of key feeds within the agreed SLA

Skills and Experience required


  • Previous Service Delivery role experience in a financial institution
  • Significant experience in a support team position
  • Experience and good understanding in:
    • C#
    • ASP.NET
    • Web frameworks (jQuery, AngularJS, HTML, CSS)
    • Web services (SOAP and REST)
  • Experience in working with IT teams that are geographically dispersed
  • Able to motivate peers in challenging and demanding situations
  • Good communication and customer facing skills
  • Good problem solving and analytical skills
  • Ability to think ahead and anticipate problems, issues and solutions
  • Able to work to tight deadlines 


  • Knowledge of investment management organisations is highly preferred
  • Up to date knowledge of technical applications
  • Demonstrates innovation and continuous service improvement 
    • Oracle PL/SQL
    • SQL Server
    • Windows server & IIS
  • Broad understanding of IT infrastructure components (server, storage, SAN and networks)

Please contact us immediately for further details. 


Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone

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