This is a Relationship management role in UK Operations, responsible for the effective management of the selection, appointment, governance and development of third party providers to the international Business. You will have enhanced responsibility for the monitoring and oversight of external provider relationships in conjunction with Business Partners.
Responsibility for the oversight and monitoring of external third party relationships in conjunction with company business partners.
Effective relationship management, benchmarking of services received.
Delivery of effective and transparent oversight of all relationships, regular production of detailed and timely MIS, monitoring service delivery versus agreed Service Level Agreements with all providers and ensuring that the costs associated with these appointments are effectively managed to the benefit of the company and the Product.
Responsibility for the effective oversight and validation of the accuracy of all agreed service deliverables from appointed administrators.
Representing the Third Party Management and UK Operations team on project working groups, implementing strategic, business and regulatory driven change, project managing suppliers to gain the best outcome for the business.
Responsibility for the maintenance of the control and risk management framework, including monitoring and reporting of outsource service providers and ensuring that requirements are fully satisfied.
The role will require international and/or domestic travel on an ad-hoc basis as required
Working with the Relationship Manager and the Head of Third Party Management & Service Delivery, EMEA to implement and drive effective relationship management and oversight of the various third party suppliers to the business.
Ensure that functional procedures are documented and readily available to facilitate the smooth and efficient operation of the team’s duties.
Ensure that team procedures and processes are in line with and adhere to company outsourcing policies.
Relationship manage third party suppliers - coordinating the interaction with our Depositaries, Custodians and Administrators, forming a partnership approach with our outsourced suppliers.
Collaborate with the global Operations teams & key stakeholders to develop service level agreements and identify key performance indicators in order to ensure the delivery of long-term sustainable customer satisfaction and enhanced business performance.
Strong stakeholder management skills to work with internal business partners to implement, monitor and maintain, Service Level Agreements and Key Performance Indicators with each of the suppliers contracted, reporting regularly to senior management (i.e. monthly).
Strong stakeholder management skills to work with external suppliers, contribute to the process of the sourcing and selection, monitoring, development and removal recommendation processes, coordinating input from the business in respect of contract and service negotiations of new suppliers.
Maintenance of risk registers and ensuring that risks are highlighted to management in a timely manner.
Achieve proficiency in the use of Supplier Oversight Software and contribute to its ongoing development both for the use of TPM and the wider business
Coordination of on-site due diligence on third party suppliers, where necessary, travelling to suppliers offshored/outsourced sites.
Ensure effective oversight of Client Money processes (including understanding the CASS reconciliations and CMAR process), working with CF10A to facilitate effective controls and governance.
Undertake enhanced/dedicated CASS training on a yearly basis to ensure CASS knowledge and expertise is in line with the oversight responsibilities.
Input to the maintenance of a profile of all third party suppliers for the business, including service definition, service levels and reporting guidelines.
Demonstrate a comprehensive knowledge of the First State Investments business, its products and people.
A primary contact for internal business queries, representing the immediate team and the wider Operations team where necessary.
In conjunction with the appropriate finance representative(s), contribute to financial projections relating to TPA’s, particularly where there are variable costs, e.g. TA and its associated vendors.
From a Third Party Management perspective, take a lead role on business and regulatory driven change, working closely with the Business Change team, internal working groups and third party suppliers.
Validate the accuracy of any and all fees and invoices received or payable by appointed suppliers, ensuring that all fees are being billed in accordance with the agreed fee schedule in place.
Input into the regular reporting to senior management on the status of each relationship, including performance against SLA’s, resolution of agreed action items, costs etc
In conjunction with the relevant teams/persons e.g. Legal) ensure all agreements, service level descriptions etc are reviewed on a regular basis, providing valuable input and ensuring official documentation is reflective of current arrangements.
Ensure that they are connected to the market through supplier relationships, and industry initiatives, relating the information on regulatory, compliance, product and market developments are gathered and communicated to the Business on a timely basis.
Represent the Third Party Management and UK Operations team on project working groups, implementing strategic, business and regulatory driven change, project managing suppliers to gain the best outcome for the business.
Contribute to ongoing initiatives that promote best practice for TPM in ongoing oversight of TPA’s, whether they be business or regulatory driven, attending external courses / forums etc as necessary
All candidates must be able to work in the UK, e.g. fall within the European Economic Union, hold the necessary work permits or have the right of abode, evidence of which must be supplied
Have attained, if applicable, industry core professional qualification for that of a practicing investment professional e.g. Investment Management Certificate (IMC), Investment Administration Award (IAQ – Merit Award).
Must be able to and continue to be able to demonstrate continuing competence in accordance with the FSA’s Training & Competence regime.
Educated to degree level with a proven track record within an Investment Management Supplier Mgmt. position ideally with experience of or exposure to Fund Accounting, Operations, Client Service and Client Money
Appropriate Professional Qualification.
A thorough understanding of collective investment vehicles, the regulation surrounding their governance and of global markets.
Ambition and drive, coupled with commitment and enthusiasm to improve the efficiency of the role and the department.
Ability to work when under pressure and to meet tight deadlines.
Workability to drive change, leading to productivity and efficiency improvements.
Team player, willing to contribute fully to the workings of the department and within a team framework.
Ability to enthuse, motivate and engage team members.
Proactive and able to work on own initiative.
Effective Relationship Management skills.
Effective communication and negotiation skills both oral and written.
Sound decision making & judgement.
Creative, analytical and innovative thinking.
Strong Control / Risk Management focus
Planning and organisational skills.
Articulate and effective reporting skills.
Meraki Talent values diversity in our own workforce and we actively support our clients to build diverse and inclusive workplaces. For all our roles, both internal and those on behalf of our clients, we welcome enquiries from everyone